Car Service Frequently Asked Questions
Please browse through our list of FAQs as you may find the answer to your question here, or if not simply get in contact with one of our team!
Where are you located?
We are located at: 419 Hutt Rd, Lower Hutt and 16 Sydney St, Petone
Do you run accounts?
Yes you can apply for an account with our payment terms being the 20th following month of invoice.
Do you send out WoF/Service reminders?
YES we do this by TXT, E-mail or post and these go out two weeks prior to WoF/Service being due. We also follow up if WoF not booked in.
What happens if I need to drop off my vehicle before 7.30 am?
We have an early bird drop off box for early arrivals and also have a means of leaving the keys after hours as well.
What are your hours of operation?
Mon to Thu: 7.30am to 5.00pm
Fri: 7.30am to 4.30pm
Do you have loan vehicles?
YES – We have five loan vehicles FREE for your use, all we ask is that the driver replaces what fuel they use and don’t smoke in our vehicles.
Do you have the tooling to interrogate any make and model of vehicle?
We have the latest in vehicle interrogation and diagnostic systems. We can access all vehicle makes and models including resetting service lights and fault finding problems.
If my vehicle is under warranty with another manufacturer can I get it serviced with you.
YES – Regardless of vehicle make and model we can service your vehicle without any void to any manufacturer warranty.
What technical experience do your staff have?
Our staff are all fully qualified automotive technicians. We have vast experience in all major manufacturing brands, i.e. – Toyota, Ford, Holden, Mitsubishi, Hyundai, Nissan, Holden, Mazda. We also cater for all European vehicles, including BMW, Audi and Mercedes.
Do you offer a breakdown and recovery service?
YES – We fix on site or recover vehicle anywhere in the Wellington Region.
Can you pick up and deliver?
YES – We can pick up and deliver within the Lower Hutt region; if vehicles are further afield we take loan vehicles and swap, NO CHARGE.
What is the lead time for booking in a vehicle?
In most cases the booking can be made for the next working day. In the case of an emergency we would act ASAP to give an update within that day of where your vehicle is.
Do you mind if I phone some companies to get a verbal reference etc.?
Please feel free to ring anyone of the listed companies on the website.
Do Saxtons run a Health and Safety Program?
Saxton Autos run a Workshop Safety Management program through ACC and hold a high accreditation.
Why use Saxtons and not the garage down the road. What is your point of difference?
Absolutely our communication with our customer from the start to finish of any job. We exercise our no surprises guarantee and our people are very aware of what we need to do to give our customers the great service.
What is your Guarantee?
We guarantee that there will be no nasty surprises once we hand you back your keys or you get your money back! More about our guarantee here.
If my vehicle is leased do I have to take it to the vehicle manufacturer?
NO – Any vehicle under any lease company can be looked after by Saxtons.
My vehicle is a lease vehicle, can it be serviced by Saxtons?
We carry all work for all main lease companies as listed on this website.
What services and products do you offer?
Please refer to our hand out of what the group can offer you with product and service, or view our car service menu online.
Can we bring any make and model of vehicle to Saxtons for vehicle servicing and repairs?
YES – The group do not sell vehicles, we specialise in after sales service and repairs of all makes and models (Audi, BMW, Ford, Holden, Hyundai, Kia, LDV, Mazda, Mitsubishi, Nissan, Peugeot, SsangYong, Subaru, Toyota and many more)