Saxtons Customer Care Survey [Saxtons]

Survey Form

Your Name *

Your Email *

2. Overall, how satisfied or dissatisfied are you with Saxtons, did we meet your expectations? *

Very satisfied / A lot better than expected

Somewhat satisfied / Better than expected

Neither satisfied nor dissatisfied / About what I expected

Somewhat dissatisfied / Worse than expected

Very dissatisfied / A lot worse than expected

3. How did you hear about us? *

5. How would you rate our appointment process when making your booking, were we responsive? *

Excellent / Extremely responsive

Very good / Responsive

Good / Moderately responsive

Fair / Slightly responsive

Poor / Not at all responsive

Not applicable

6. How would you rate our reception process on arrival, were we responsive? *

Excellent / Extremely responsive

Very good / Responsive

Good / Moderately responsive

Fair / Slightly responsive

Poor / Not at all responsive

7. If your vehicle required additional work, were you happy with the communication and how this was carried out? *

Excellent

Very Good

Good

Fair

Poor

8. Were you phoned or texted on completion and when your vehicle was ready to pick up? *

Yes

Not applicable

9. How clear was the information (work carried-out and charges) provided to you on the delivery of your vehicle? *

Extremely clear

Very clear

Somewhat clear

Not so clear

Not at all clear

10. Which workshop did you visit? *

... and do you have any other comments, questions, or concerns – what’s the one thing we could do to better improve our service?

Saxtons Customer Care Survey